Privacy Policy

This Privacy Policy applies to NOEMEL and NOEMEL PTY LIMITED ABN 69 695 772 742

We are committed to protecting your privacy and handling your personal information with care, transparency, and respect.

1. Who We Are & How to Contact Us

This Privacy Policy applies to all products and services offered through our website and social media platforms. It explains how we collect, use, store, and disclose your personal information in accordance with applicable privacy laws, including the Privacy Act 1988 (Cth) and, where relevant, international regulations.

This policy does not apply to third-party platforms such as Instagram, Facebook, Pinterest, X, or YouTube. Any information shared on those platforms is governed by their respective privacy policies.

For any privacy-related enquiries, please contact us via our contact page.

2. Applicable Privacy Laws

We comply with Australian privacy laws, including the Australian Privacy Principles (APPs). Where applicable, we also align with:

  • General Data Protection Regulation (GDPR)
  • UK GDPR
  • California Consumer Privacy Act (CCPA) and COPPA
  • New Zealand Privacy Act 2020
  • Canada’s PIPEDA
  • Singapore’s PDPA

Your rights will depend on your location and the laws that apply to you.

3. Who This Policy Applies To

This policy applies to all users of our website, including customers, subscribers, and visitors.

4. Our Role

We determine how and why your personal data is processed. We do not sell or rent your personal information to third parties.

5. Your Responsibilities

By using our website, you agree to this Privacy Policy and our Terms & Conditions [insert link]. If you provide personal information about another individual, you confirm that you have the authority to do so.

6. How We Collect Data

We may collect your data when you:

  • Make a purchase
  • Interact with us on social media
  • Submit forms, enquiries, or emails
  • Participate in promotions, surveys, or events
  • Accept cookies and tracking technologies
  • Browse our website

Some data is provided directly by you, while other data is collected automatically.

7. Types of Data We Collect

We may collect:

  • Contact details (name, email, address)
  • Payment information (processed securely via third parties)
  • Purchase history
  • Website usage data
  • Device and technical data (IP address, browser, location)
  • Customer preferences and feedback

We may also collect anonymised data for analytics and performance improvement.

8. How We Use Your Data

We use your information to:

  • Process and fulfil orders
  • Provide customer support
  • Improve our website and services
  • Personalise your experience
  • Conduct research and analytics
  • Send marketing communications (with your consent)
  • Detect and prevent fraud

We only use your data where legally permitted.

9. Sharing Your Data

We may share your information:

  • With service providers such as payment processors and delivery partners
  • With professional advisors
  • Where required by law
  • With marketing and analytics platforms (with your consent)

We do not sell your personal data.

10. Analytics & Advertising

We use tools such as Google Analytics and Meta platforms to better understand user behaviour and improve our services. These tools may use cookies and similar technologies.

You can manage your preferences through your browser or platform settings.

11. Providing Data is Optional

You may choose not to provide personal information. However, this may limit your ability to access certain features or complete purchases.

12. Cookies

We use cookies to improve your browsing experience and analyse traffic. You can disable cookies in your browser settings, though some features may not function as intended.

13. Marketing Communications

You will only receive marketing communications if you have opted in. You can unsubscribe at any time via the link provided in emails or by contacting us.

14. SMS Communications

If you opt in to SMS marketing, you may receive updates, promotions, and order notifications. You can opt out at any time by following the instructions provided in the message.

15. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Object to certain uses of your data
  • Withdraw consent

To exercise your rights, please contact us.

16. Accessing Your Information

We will respond to requests for access within a reasonable timeframe, unless doing so would impact the rights of others. If we cannot fulfil your request, we will explain why.

17. Correcting Your Information

If you believe any information we hold is inaccurate or incomplete, please contact us so we can update it.

18. Automated Decision-Making

We may use your data to personalise your experience, such as recommending products. If automated decisions significantly affect you, you may request further information or human review.

19. Data Deletion

You may request that we delete your personal data, subject to any legal obligations we are required to meet.

20. Complaints

If you have concerns about how your data is handled, please contact us. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) or your local authority.

21. Data Security

We take reasonable steps to protect your data using secure systems and trusted providers. This includes restricted access, secure storage, and encrypted transactions.

We do not store full payment details, and all payments are processed through secure, PCI-compliant providers.

22. Data Storage

Your data is primarily stored in Australia. Where data is transferred overseas, we take steps to ensure it is protected in line with applicable privacy laws.

23. Data Retention

We retain your data only as long as necessary to fulfil the purposes outlined in this policy and to meet legal obligations. When no longer required, data is securely deleted or anonymised.

24. Third-Party Services

We may use trusted third-party providers, including:

  • Payment platforms (e.g. Stripe, PayPal, Shopify)
  • Marketing platforms (e.g. Klaviyo, Mailchimp)
  • Analytics tools (e.g. Google, Meta)

These providers handle data in accordance with their own privacy policies.

25. Payment Security

All payments are processed securely through third-party providers. We do not have access to your full credit card details.

26. Age Requirement

By using our website, you confirm that you are of legal age in your jurisdiction. We do not knowingly collect personal data from minors.

27. Cookies & Tracking Technologies

Cookies help us improve functionality and marketing performance. You can manage or disable cookies through your browser settings.

28. Web Beacons

We may use tracking technologies in emails to understand engagement and improve our communications.

29. Governing Law

This Privacy Policy is governed by the laws of Australia.

30. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the updated effective date clearly displayed.